Customer Support Chatbot using Machine Learni...

Customer Support Chatbot using Machine Learning

Author Name : Tejas D, Darshan.V, Byresh Soradi, Deva Prakash, Madhusudhan M V

DOI: https://doi.org/10.56025/IJARESM.2025.1301251654

ABSTRACT In customer support, chatbot powered by machine learning can engage in conversations with customers and understand their query intent. As globalization and industrialization continue to expand, enterprises struggle to maintain customer engagement and address their issues on a larger scale. The Chatbots, powered by sophisticated algorithms, offer 24/7 support, enhance user experience, and increase operational efficiency. Chatbots help ease this problem that modern industries are currently facing. The goal of this chatbot is to provide relevant support and respond to customer inquiries by identifying their intent based on the query request.