Impact of EASE Reforms on Banking

Impact of EASE Reforms on Banking

Author Name : Pranav Pandey, Dr Neelesh Sharma, Rntu Bhopal

Hypothesis: Ho: Performance of PSB‟s has improved after implementation of EASE Agenda Ho1: Performance of PSB‟s has not improved after implementation of EASE Agenda The EASE Reforms, governed by the EASE Steering Committee of the Indian Bank's Association, have become deeply ingrained in all PSBs. The journey, spanning from EASE 1.0 to the current EASE 6.0, has witnessed a transformative shift, emphasizing digital customer experience, analytics-driven business improvement, tech and data-enabled capability building, and HR operations enhancement. The EASE Awards event recognizes banks for their outstanding performance in implementing the reform agenda.