The Role of AI in Multi-Vendor E-Com Platform

The Role of AI in Multi-Vendor E-Com Platform

Author Name : L. Akash, C. Abinash, R. Vishnu, Mr.T. Maria Mahajan

ABSTRACT This document presents the development of an AI-powered multi-vendor platform that integrates ECommerce, Service Booking, and Rentals into a single, unified system. Traditional digital marketplaces often focus on only one domain— shopping, service booking, or rentals—forcing users to navigate multiple platforms, leading to inefficiencies and higher operational costs. This project eliminates these challenges by combining the functionalities of Amazon, UrbanClap, and Airbnb into one seamless ecosystem. The platform consists of three core modules: ZielMart (multi-vendor marketplace), Ziel Appointo (on-demand service booking), and ZielRift (rental and booking system). AI-driven automation enhances the user experience by providing smart recommendations, secure transactions, and automated order management. Businesses benefit from customizable storefronts, AI-powered analytics, and multi revenue streams, while consumers enjoy a one-click checkout, personalized suggestions, and a seamless shopping experience. With a robust technology stack including React.js, Flutter, Node.js, Express.js, MongoDB, and AI driven Python modules, the platform ensures high performance, security, and scalability. Future enhancements will include blockchain integration for enhanced security and AI-powered predictive analytics. This project is a next generation digital marketplace that transforms the way businesses operate and consumers engage in online transactions, setting a new standard for smart, integrated digital commerce.