Total Quality Management Through Workplace He...

Total Quality Management Through Workplace Health Promotion In Post Covid- 19 Era

Author Name : Mohammed Shafi

ABSTRACT

IN the age of life style diseases and competitive work environment, health of employees has become a matter of concern for both employer and family of employee. Employees of our country work for the longest hours in the world to fulfil job requirement contrary to International Labour Organisation (ILO) guidelines, which affect employee’s health. These long working hours and work culture has severely impacted employees physical and mental health. In order to ensure productivity and corporate brand image organisation provide health care benefits to its employees. Employees health care benefits plays an important role in lives of employees and in their families. It also has an impact on organisation and management, administration. With the advent of modern technology like Artificial Intelligence (AI), Machine Learning (ML), job competition, stress and huge medical expenditure on family health, employees need a good health care plan for self and their family. The study develops and concreate evidence that link employee’s health care benefits and quality of goods and services offered to customers. The study reflects the effect of health care benefits on total quality management. Total Quality Management (TQM) is system approach to the management which aims valuable goods and services to customers. TQM requires industry to concentrate on continuous improvement and creating good work environment.

With the arrival of Covid-19 pandemic the necessity of good health care of employees has become a tool for survival. Arrival of monkey pox is another threat in employee’s heart. Employees health care be benefits that are offered by organization to its employees and employees’ family for easy treatment of diseases and save their income. These benefits allow employers to reimburse their employees hospitilization costs, pre and post- surgery cost, ambulance etc. the study was conducted in. The study was conducted at Chennai which emerged as Manufacturing Hub. The aim of the study was conducted to identify employee’s health care benefits and its impact on employee’s job performance. Data was obtained from all department and sections of employees ranging from senior manager, manager administrators, technicians and workers. We have analysed the results through different parameters such as demographics, age and gender to come up with the relative expectations of each group vis-à-vis their healthcare requirements.

KEYWORDS-:Work culture, Motivation, ILO, AI, ML, TQM, Covid, Monkey pox