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Measurement and Improvement of Service Qualit...

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Measurement and Improvement of Service Qualit...

Measurement and Improvement of Service Quality in Hospitality and Tourism

Author Name : Amit Malik

ABSTRACT:  This paper aims for recognizing the significance of logical standards of preparing process in hotels as a methods for preparing their staff and qualifying them and additionally measuring the degree of their impact on the nature of offered administrations. Additionally, the flow examine is looking to elucidate the idea of Service Quality Management and the likelihood of selection it in the hotel work.