A Study on Analysis of Banking Ombudsman Sche...

A Study on Analysis of Banking Ombudsman Scheme

Author Name : Gunapati Jyothi

ABSTRACT

In the wake of the failure in the efficient services of the banks, the RBI brought the Banking Ombudsman Scheme for the prompt, efficient and courteous services and also to protect the rights of the customers. In the present banking system, excellence in customer service is the most important tool for sustained business growth. Customer complaints are the part of business life of any corporate entity. This is more so for banks because they are service organizations. Over a period of time, the number of complaints against banks with regard to deficiency of their services has been increasing in spite of several efforts taken by the banks on the advice of the Reserve Bank of India. So the present paper describes how to lodge those complaints, what are the details required for filing the complaint and when can the complaint be rejected & in-depth analysis of the different types of complaints coming under the Banking Ombudsman scheme. Keywords: Banking Ombudsman, Banking Ombudsman Scheme, 2006, Reserve Bank of India.