Event Based IT Systems

Event Based IT Systems

Author Name : Amit Sengupta

ABSTRACT The business world is in the midst of a dramatic digital transformation, and IT is at the center of it. Agile and SaaS are becoming the prevalent ways to develop and deliver software. Cloud and virtualization are key initiatives of nearly every IT director’s strategy. Modern, web-based applications are highly distributed and rely upon many services and components. All of these changes, while positive, also make services and applications more susceptible to downtime. The dynamic nature of these environments means that these already complex applications are in constant flux, making it much harder to pinpoint the cause of an outage or failure. As today’s environments compound the problem, IT teams find themselves stuck with brittle and inflexible tools that drown them in a flood of events, false positives and irrelevant alerts. This alert exhaustion coming from your IT and service environments during an outage can make it hard to establish and see event ownership, escalation paths and issue resolution as it is in the picture below: