Performance of The State Consumer Disputes Re...

Performance of The State Consumer Disputes Redressal Commission, Punjab

Author Name : Sukhdeep

ABSTRACT : The Consumer Disputes Redressal Agencies are quasi-judicial bodies, therefore, they are not completely autonomous and independent institutions but reflect a particular judicial atmosphere in which they operate. Therefore it is necessary to check whether these agencies are working effectively and efficiently to provide justice and to redresses the grievances of the affected consumers or not. Present study is an attempt made to empirically examine the performance of the State Consumer Disputes Redressal Commission, Punjab. Our country being very vast, the consumer movement is yet to make itself felt, and makes its impact on the consumer as well as the traders which has been accustomed to taking consumer for granted and exploiting him. Therefore, it is necessary to protect the consumer from exploitation and to educate them about his legitimate rights, and means by which he can get redressal for his grievances. There is also need to check why consumers don’t bother to approach the consumer courts for redressal of their grievances and problem need to be sorted, so that consumers can be protected from the exploitation and the role of the consumer agencies can be improved.